Legal aspects

Terms and Conditions of Use of the site (CGU)

Any person making use of the information, documents, products, software and various services (collectively the ‘Services’) offered by this site is deemed to have read and accepted all the terms and conditions of these general conditions of use.

“Body” means the government authority, ministry, administration, or the public institution which is, solely or jointly, responsible for the Site.

User obligations

The Site is accessible via the Internet. Users declare that they are aware of the risks involved and that they accept those risks. Users must guard against the effects of computer hacking by adopting a suitable and secure computing environment.

The Body accepts no liability for any loss or damage that users may suffer, directly or indirectly, in connection with browsing on the Site or using the Services which it offers, or from accessing any of the other websites to which it refers.

The use of the Site is free.

Cookie management

The Site uses cookies. These are small text files transmitted from the Site to users’ browsers. They allow the analysis of the users’ navigation on the Site (frequency of visits, duration of visits, pages viewed, etc.).

They are stored by this site in a directory on the computer of the user. They contain the name of the server that wrote it, an identifier as a single number and an expiration date. The unique identifier allows this website to recognize the user's computer at each visit. Session cookies are deleted from the user's computer when their session is closed. However, persistent cookies remain on the computer for one month after the session ends.

Users can decide for themselves, through their browsers’ settings, whether or not they allow the Site to store cookies in their browsers. In the aforementioned settings, they can also, at any time, delete the cookies that have already been stored.

If users opt to refuse cookies from the Site, some of the Site’s features may not work as expected or may be disabled. Hence, it is recommended that users update their browser settings to accept cookies from the Site.

Modifications to the website

The Bodyreserves the right to develop, modify or suspend this website, without prior notice, for maintenance or updating purposes or for any other reason which may be considered necessary.

In particular, the Body may at any time withdraw, add, supplement or clarify all or any part of the information and Services contained in or offered on this website. No liability shall attach to the Luxembourg State for any loss or damage whatsoever, whether direct or indirect, relating to any such changes.

Limitations of liability

 

Si l’usager a besoin de conseils personnels ou spécifiques, il devra toujours consulter les services compétents au sein des différentes administrations.

The Body will do its utmost to ensure that the Site is always available. However, it accepts no liability should the Site become temporarily or wholly unavailable.

The Body will do its utmost to ensure the security of the computer system. However, it accepts no liability should there be a cyberattack or should the Site become temporarily or wholly unavailable.

The Body shall use its best endeavors to ensure that the information and services contained on this website are accurate and correct. However, it accepts no liability in the event of – in particular – any omission with regard to the updating of any information or form, operator error or incorrect encoding, or any inaccuracy, errors or omission in the provided information. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but the Body is unable to avoid all risks of material error. None of the information published on this site should be considered as exhaustive or as a commitment from the Body. Translations and explanations in layman’s terms are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) shall be deemed authoritative. The information appearing on the Site is of a general nature. The information is not tailored to individual or specific circumstances and thus cannot be regarded as personal, professional, or judicial advice to users. If the user needs personal or specific advice, they should always consult the competent departments within the different administrative bodies.

 

Limitations of the Site’s liability

The Site expressly cannot accept liability for any consequences, whether direct or indirect, arising from:

• Incompatibility between the Service offered and users’ or any third party’s equipment, applications, procedures or infrastructures;
• Any security breaches caused by users or a third party, and more generally any security breaches not directly attributable to the Site;
• Any errors and/or fraudulent acts committed by users or a third party;
• Any unavailability or malfunction of electronic communication systems or networks.

Links to other websites

For the convenience of users, this site may contain links to other websites which they may find useful or interesting. The Body responsible for this site, does not systematically monitor the content of those websites. Consequently,they are unable to accept any liability for the content of those websites,either in terms of the legality of such content or as regards the accuracy of the information to be found on them

Intellectual property  

The Site, all its elements (including the layout), as well as the information and Services, are protected by the relevant intellectual property and copyright laws.

Unless otherwise specified, the Body grants no licence or authorisation with regard to the intellectual property rights which it holds for the Site, its elements or its Services. Moreover, reproduction of the information or Services, either in full or in part, and in whatever form or by whatever means, is forbidden without the prior written consent from the Body.

Unless otherwise specified, users are authorised to view, download and print the available documents and information available, on the following conditions:

• The documents may only be used for personal purposes, for information and in a strictly private context;
• The documents and information cannot be modified in any way whatsoever;
• The documents and information cannot be disseminated outside of the Site.

The rights implicitly or expressly granted to users constitute an authorisation to use the Site; under no circumstances do they constitute a transfer or assignment of property rights or other rights in relation to the Site.

Changes to the general terms and conditions of use

These general terms and conditions of use may be modified or supplemented at any time, without prior notice, to reflect changes made to the Site or changes in the law, or for any other reason which may be deemed necessary. It is the users’ responsibility to familiarise themselves with the general terms and conditions of use of the Site, of which only the most up-to-date online version shall be considered to be in force. It is possible that, in the interval between two visits to the Site, the general terms and conditions of use may have changed, and it is thus the users’ responsibility to read through those conditions before every visit to the Site.

Applicable law and courts of competent jurisdiction

All disputes concerning the use of the Site and its Services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.

Protection of personal data

General information

The personal data communicated by the users are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The Body collects no personal data other than the IP address contained in the server logs for security reasons. User consent is not required before visiting the Site.

The controller for these processing operations is the Body.

Users can file claims relating to the protection of their data by contacting the Body’s data protection officer (DPO):

Users can file claims relating to the protection of their personal data through the various communication channels available, and directly to the controller who, in this case, is the Body responsible for this website. Users can also file claims with the Body's data protection officer at the following email address: dpo@inra.etat.lu. Users may also refer to the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, Boulevard du Jazz L-4370 Belvaux.

Website contact form

The information about you collected through the website contact form needs to be processed by the Body involved to deal with your request.

By filling in the form, you agree that your personal data may be processed as part of the processing of your request. Those data are retained by the Body in question for as long as needed to achieve the purpose of the processing operation(s).

As the retention period for personal data depends on the type of request, the Body will communicate the applicable retention period, or the criteria used to determine it, on request, on a case-by-case basis.

The recipient of your data is the Body responsible for processing your request. Please contact the Body you are filing your request/application with to find out who the recipients of the data in this form are.

Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where applicable, request the erasure of any information relating to you. You are also entitled to withdraw your consent at any time.

Additionally, unless the processing of your personal data is compulsory, you may, with legitimate reasons, oppose the processing of such data.

f you wish to exercise these rights and/or obtain a record of the information held about you, please contact the relevant Body using the contact details provided on the form. You are also entitled to file a claim with the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, Boulevard du Jazz L-4370 Belvaux.

Processing in connection with audience measurement

Certain data relating to the user's hardware and software, which are not capable of revealing the user's identity, are collected when they visit the public-domain site. The sole purpose of collecting such data is to garner statistics on website traffic (type of browser, resolution, approximate location, and so on) in order to provide users with the best possible experience.

Under no circumstances is the user's full IP address retained. Only part of the IP address is retained for the purpose of computing overall statistics, and there is no way of identifying users.

These data are retained and hosted in Europe, in a solution provided by a subcontractor – specifically, Adobe Systems Inc. – who, as such, is subject to the same legal obligations regarding the protection of personal data, if those data were to be harvested in the future.

The data are retained for no longer than is necessary to observe how audiences evolve as a function of browser use, resolution settings or other available statistical data.

The controller for these processing operations is the Body responsible for this website.

Presence on social media  

Moderation policy

All users joining the gouvernement.lu community on social networks commit to refrain from any form of discrimination related to ethnic origin, religion, gender, sexual orientation, age, nationality, disability, marital status, or professional background.

Insulting, racist, sexist, or offensive comments, as well as any incitement to violence or hatred, are strictly prohibited. Comments will be deleted and reported. Any commercial content, as well as any systematic dissemination of disinformation or conspiracy theories will also be deleted.

Languages  

 

On social media the website's editor communicates mainly in French. Depending on the post and the target audience, information may be provided also in German and Luxembourgish and English.

As far as possible, all questions/comments will be answered in the user's language.